These Terms & Conditions (“Terms”) govern your access to and use of the websites, applications, products, and services provided by Lead Revival LLC (“Lead Revival,” “we,” “us,” or “our”), including at leadrevival.ai and related pages (collectively, the “Services”). By creating an account, purchasing a subscription, clicking “I agree,” or otherwise using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

Important: These Terms include a binding arbitration clause, a class-action waiver, limitations of liability, warranty disclaimers, and a non-refund policy.

1) Definitions

• Customer / You: the person or entity using the Services.
• Account: your registered profile and associated sub-accounts.
• Tier: your subscription package (e.g., Solopreneur, Business Starter, Growth Plus, Enterprise).
• Usage Fees: metered charges such as AI voice minutes, telephony, storage, or other consumption-based fees published by us.
• Order: any online checkout, payment link, order form, quote, or invoice accepted by you.

2) Account; Eligibility; Access

• You must be at least 18 and able to form a binding contract. If you create an Account on behalf of a business, you represent that you are authorized to bind that business.
• You are solely responsible for: (a) accuracy of registration information; (b) keeping credentials confidential; and (c) all activity under your Account and sub-accounts.
• We may refuse, suspend, or terminate Accounts at our discretion to protect the platform, other customers, or our reputation.

3) Plans, Tiers & Feature Changes

• We offer multiple Tiers (currently including Solopreneur, Business Starter, Growth Plus, and Enterprise). Each Tier has different limits, features, and support levels as described on our pricing page and/or Order at the time of purchase.
• We may add, modify, or discontinue features, limits, or plans at any time. For prepaid annual terms, changes take effect at renewal unless required for security, compliance, or platform stability.
• Any Done-For-You (“DFY”) setup or implementation benefits apply only where expressly stated (e.g., Enterprise Annual) and exclude custom software development unless otherwise agreed in writing.

4) Billing; Payments; Taxes

• Recurring Charges. By subscribing, you authorize recurring charges to your payment method for the Subscription Fee for your Tier plus all Usage Fees, add-ons, and applicable taxes, until canceled in accordance with these Terms.
• Monthly. Monthly plans bill in advance each month and continue until canceled. Cancellation stops future renewals but does not refund the current month.
• Annual (Prepaid). Annual plans bill in full in advance, are price-locked for the term, and are generally non-cancelable and non-refundable. Refunds are only provided where required by law, or if Lead Revival LLC fails to deliver platform access or functionality as materially described on the order form or pricing page, and cannot remedy the issue within thirty (30) days of written notice.
• Done-For-You (DFY) Setup Fees. DFY implementation fees are considered professional services and are non-refundable once work has begun. In rare cases where a technical limitation on our end prevents delivery of the promised configuration, we will either complete the work at no additional cost or offer a partial refund proportional to undelivered components, at our sole discretion.
• Usage Fees. Metered Usage Fees (e.g., AI voice minutes, per-minute calling, storage, concurrency overages) are calculated by our systems and billed in arrears. Usage measurements recorded by our systems are final for billing purposes.
• Payment Methods. We accept cards and may accept bank payments (ACH, wire). Service access for bank payments may begin only after funds clear. You authorize us to store and use your payment method for recurring and incidental charges.
• Failed Payments; Collections. If payment fails, we may retry automatically and may suspend or limit Services until all amounts are paid. Late balances may accrue interest (1.5% per month or the maximum permitted by law) and collection costs, including reasonable attorneys’ fees.
• Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes, duties, and similar charges.
• No Set-Off. You may not withhold, set off, or reduce any amounts owed due to any claim or dispute.

5) Refunds; Chargebacks; Cancellations

• General Refund Policy. All payments are final unless otherwise stated below. We invest considerable resources in onboarding, support, and infrastructure for each account and therefore do not provide refunds for change-of-mind, lack of use, or dissatisfaction unrelated to product functionality.
• Annual Plans. Annual (prepaid) subscriptions are non-refundable once activated. Refunds will only be considered in cases of (a) clear system-wide service failure lasting more than thirty (30) consecutive days and not resolved after written notice, or (b) where required by applicable consumer protection law.
• DFY Services. Done-For-You setup and customization services are non-refundable once any build or configuration work has started. If a technical limitation on our end prevents successful delivery of the promised outcome, we will either complete the work at no additional cost or issue a fair partial refund at our discretion.
• Chargebacks. Initiating a chargeback without first contacting us for resolution constitutes a material breach. We reserve the right to suspend or terminate access immediately and may dispute chargebacks using evidence of use, system logs, and communications.
• Cancellations. You may cancel through your account or by emailing [email protected]. Cancellations stop future renewals but do not create entitlement to refunds for amounts already paid.
• Upgrades/Downgrades. Upgrades take effect immediately (proration may apply). Downgrades take effect at the next renewal period. Annual plan downgrades only apply at renewal.

6) Acceptable Use; Fair Use

• You will not use the Services to send unlawful, harmful, deceptive, harassing, or infringing content, or to violate any law, regulation, carrier guideline, or right of any person.
• Examples of prohibited or abusive use include: mass unsolicited SMS in violation of A2P/10DLC rules, continuous auto-dialing, bypassing per-minute billing, scraping or attempting to reverse engineer the Services, or activity that degrades platform performance.
• We may throttle, restrict features, impose additional Usage Fees, suspend, or terminate Accounts for abuse or excessive use inconsistent with your Tier, without refund.

7) Compliance & Customer Responsibilities

• You are solely responsible for obtaining and documenting consents and providing required notices for communications (e.g., TCPA, CAN-SPAM, GDPR/CCPA, carrier policies, A2P/10DLC registration).
• You are responsible for your content, recipients, campaigns, and results; we do not provide legal advice. You agree to indemnify us for any claims, fines, or carrier fees arising from your use.
• You must promptly cooperate in any investigation related to abuse, spam complaints, or carrier inquiries, including providing opt-in evidence.

8) Third-Party Services & AI Providers

The Services interoperate with third parties (e.g., telecom carriers, cloud providers, AI/LLM services, payment processors). We are not responsible for acts or omissions of third parties. Features may change as third-party services evolve. Your use of third-party services may be subject to their terms and privacy policies.

9) Service Availability; Support; Maintenance

• We use commercially reasonable efforts to keep the Services available, but we do not guarantee uninterrupted uptime. Maintenance windows, network issues, and third-party outages may occur.
• Support levels vary by Tier and are described on our pricing page or Order. We may offer chat/ticket support and DFY onboarding where applicable.
• Beta or experimental features are provided “as is,” may be changed or discontinued at any time, and are excluded from any service commitments.

10) Intellectual Property; License

• We and our licensors retain all right, title, and interest in and to the Services, software, documentation, logos, and trademarks. No rights are granted except as expressly stated.
• Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use the Services for your internal business purposes during your active subscription.

11) Customer Data; Security; Data Processing

• As between the parties, you own your Customer Data. You grant us a worldwide, royalty-free license to host, process, transmit, and display Customer Data solely to provide and improve the Services.
• We implement reasonable technical and organizational safeguards; however, no system is 100% secure. You acknowledge risks inherent in internet services.
• Upon termination, we may delete Customer Data after a reasonable retention period. You are responsible for exporting your data prior to termination. We are not obligated to retain data beyond legal requirements.
• If a Data Processing Addendum (DPA) is required, it will form part of these Terms when executed by both parties.

12) Warranties; Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, ACCURACY, OR RELIABILITY. WE DO NOT WARRANT THAT THE SERVICES WILL BE ERROR-FREE, UNINTERRUPTED, OR PRODUCE ANY PARTICULAR BUSINESS RESULT.

13) Indemnification

You will defend, indemnify, and hold harmless Lead Revival LLC, its affiliates, officers, employees, and agents from and against any claims, damages, liabilities, fines, penalties, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to: (a) your content or Customer Data; (b) your use of the Services; (c) your violation of law, carrier policies, or these Terms; or (d) disputes between you and your customers or recipients.

14) Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL LEAD REVIVAL LLC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, BUSINESS, DATA, OR GOODWILL, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. OUR TOTAL LIABILITY FOR ANY CLAIM RELATING TO THE SERVICES WILL NOT EXCEED THE AMOUNTS PAID BY YOU TO US FOR THE SERVICES IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

15) Suspension; Termination

• We may suspend or terminate access immediately (with or without notice) for non-payment, abuse, legal risk, or security concerns. You remain responsible for all amounts due through the effective termination date, including Usage Fees.
• Upon termination, your license ends and access ceases. Sections that by their nature should survive (including payment obligations, data handling that persists by law, indemnities, limitations of liability, dispute resolution) will survive.

16) Price & Terms Changes

We may update fees, Usage rates, or these Terms at any time by posting an updated version on our site or notifying you. For monthly subscriptions, changes apply at the next billing cycle. For prepaid annual terms, changes apply at renewal unless earlier changes are required for legal, security, or carrier-mandated reasons.

17) Publicity; Feedback

We may use your name, logo, and marks to identify you as a customer unless you opt out by emailing [email protected]. Any feedback you provide may be used by us without restriction or compensation.

18) Assignment; Force Majeure; Notices

• You may not assign these Terms without our prior written consent; we may assign to an affiliate or in connection with a merger or sale.
• We are not liable for delays or failures due to events beyond our reasonable control (force majeure).
• Notices to you may be given via the Services, email to your Account email, or posted on our site. Notices to us must be sent to the address below and to [email protected].

19) Governing Law; Arbitration; Class-Action Waiver; Time Limit

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The seat and venue of arbitration shall be Miami-Dade County, Florida. Either party may seek injunctive or equitable relief in a court of competent jurisdiction to protect intellectual property or confidential information. You and we waive any right to a jury trial and to participate in a class or representative action. Any claim must be brought within one (1) year after the cause of action accrues, or be forever barred.

20) Entire Agreement; Severability

These Terms, any Order, and any incorporated policies (e.g., Privacy Policy, DPA if applicable) constitute the entire agreement and supersede all prior or contemporaneous understandings. If any provision is found unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to be enforceable.